Privacy Policy

Aurora Carpet Care respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, stored, protected, and disclosed when you visit our website, https://auroracarpetcare.com, contact us, or use our services. It also outlines your rights and choices regarding your personal data.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our website and services.

Purpose of this privacy policy

The purpose of this Privacy Policy is to provide transparency regarding our data practices and to explain how we handle personal information responsibly. Aurora Carpet Care collects information only when necessary to operate our business, communicate with customers, and provide carpet cleaning and related services in a professional manner.

This policy applies to all visitors, customers, and individuals who interact with Aurora Carpet Care through our website, phone, email, or other communication channels.

Scope and applicability

This Privacy Policy applies to information collected through:

• Our website
• Email communications
• Phone calls and text messages
• Online contact and quote request forms
• Service scheduling and customer inquiries

This policy does not apply to third-party websites, platforms, or services that may be linked from our website. We are not responsible for the privacy practices or content of external websites.

Information we collect

Aurora Carpet Care may collect both personal and non-personal information depending on how you interact with us.

Personal information

Personal information is information that identifies or can reasonably be linked to an individual. This may include, but is not limited to:

• Full name
• Email address
• Phone number
• Physical address or service location
• Details provided in messages, inquiries, or service requests
• Any other information you voluntarily submit

You may browse our website without providing personal information. However, certain features, such as requesting a quote or scheduling a service, require the submission of personal details.

Non-personal information

We may collect non-personal information automatically when you visit our website. This may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages viewed and navigation paths
• Time spent on pages
• Referral and exit pages

This information does not identify you personally and is used for analytical and operational purposes.

Methods of information collection

Information may be collected through various methods, including:

• When you complete forms on our website
• When you contact us by email or phone
• When you request service estimates or appointments
• When you interact with cookies and tracking technologies
• When analytics tools record website usage data

All information is collected in a lawful, fair, and transparent manner.

How we use collected information

Aurora Carpet Care uses collected information for legitimate business purposes, including:

• Responding to inquiries and customer requests
• Providing carpet cleaning and related services
• Scheduling and managing appointments
• Communicating service confirmations, updates, or changes
• Improving website functionality and user experience
• Analyzing website traffic and usage trends
• Maintaining internal business records
• Preventing fraud or misuse
• Complying with legal and regulatory obligations

We do not use personal information for purposes unrelated to our business without appropriate consent.

Legal basis for processing information

Personal information is processed based on one or more of the following legal grounds:

• Your consent when submitting information
• The necessity to perform requested services
• Compliance with legal obligations
• Legitimate business interests such as service improvement and communication

Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to improve performance and usability. Cookies are small data files stored on your device that allow websites to recognize returning visitors and remember certain preferences.

Cookies may be used to:

• Analyze website traffic
• Improve page load performance
• Understand visitor behavior
• Maintain website functionality

You can manage or disable cookies through your browser settings. Disabling cookies may limit certain features or functionality of the website.

Analytics and performance monitoring

We may use analytics tools to collect information about website usage. These tools help us understand how visitors interact with our website, identify technical issues, and improve content relevance. The information collected through analytics is generally aggregated and does not directly identify individual users.

Third-party services

Aurora Carpet Care may engage third-party service providers to support business operations. These services may include:

• Website hosting and maintenance
• Website analytics platforms
• Customer communication tools
• Scheduling or booking systems
• Payment processing services, if applicable

Third-party providers are given limited access to information solely for the purpose of performing their services and are required to protect the confidentiality and security of your data.

Information sharing and disclosure

Aurora Carpet Care does not sell, rent, lease, or trade personal information. We may share information only under the following circumstances:

• With trusted service providers assisting in business operations
• When required by law, regulation, or court order
• To protect our rights, safety, or property
• To investigate or prevent fraudulent or unauthorized activity

Any disclosure is limited to the minimum information necessary for the specific purpose.

Data retention practices

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including service delivery, recordkeeping, and legal compliance. Retention periods may vary depending on the nature of the information and applicable laws.

When personal information is no longer required, it is securely deleted, anonymized, or otherwise disposed of using reasonable measures.

Data security measures

Aurora Carpet Care takes reasonable administrative, technical, and physical precautions to protect personal information from unauthorized access, misuse, loss, or disclosure. These measures may include:

• Secure server environments
• Restricted access to personal data
• Monitoring systems and safeguards
• Use of encryption where appropriate

Despite these efforts, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

Your rights and choices

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of personal information
• Object to certain data processing activities

Requests can be made using the contact information provided below. We will respond within a reasonable timeframe in accordance with applicable laws.

Communication preferences

If you contact us by email, phone, or website form, we may respond using the information you provide. Communications are limited to service-related matters. You may request to stop receiving communications at any time by contacting us directly.

Children’s privacy

Aurora Carpet Care does not knowingly collect personal information from children under the age of 13. If we become aware that personal information from a child has been collected, it will be promptly deleted. Parents or guardians may contact us to request removal.

External links disclaimer

Our website may contain links to external websites for informational purposes. Aurora Carpet Care does not control and is not responsible for the content, security, or privacy practices of third-party websites. Users are encouraged to review the privacy policies of external sites before providing personal information.

Changes to this privacy policy

Aurora Carpet Care reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Governing law

This Privacy Policy is governed by the laws of the United States and the State of Colorado, without regard to conflict of law principles.

Contact information

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact:

Aurora Carpet Care
Location: Aurora, CO 80013
Phone: (720) 792-5777
Email: [email protected]
Website: https://auroracarpetcare.com